Clinical Trial Documentation — eTMF / TMF Inspection Readiness

Jawa Abdulal

Clinical Records Associate Specialist, Edwards Lifesciences

Clinical Records Associate Specialist with 3+ years supporting global clinical trials in a regulated medical device environment. Skilled in eTMF / Veeva Vault management, CTMS data accuracy, inspection readiness, training documentation oversight, and process improvement — known for translating complex clinical records processes into clear, actionable guidance.

LOCATION
Irvine / Corona, CA
AVAILABILITY
Hybrid · Open to 25% travel
LANGUAGES
English & Arabic
ROLE
Assoc. Specialist, Clinical Records
COMPANY
Edwards Lifesciences
EDUCATION
CSU Fullerton
FOCUS
Decision Science & Data Analytics
01 — ABOUT

Profile

Jawa is a Clinical Records Associate Specialist at Edwards Lifesciences, supporting global clinical trials within THV Global Clinical Records. Since joining in October 2022, she has progressed from Rep to Senior Rep to Associate Specialist — building expertise across eTMF / Veeva Vault management, CTMS data accuracy, inspection readiness, and cross-functional process improvement.

Her academic background is in Business Administration with a concentration in Information Systems & Decision Sciences from California State University, Fullerton, where she developed a foundation in data analysis, statistical modeling, and data-driven decision-making — a lens she brings to clinical operations work today.

EN / AR — Bilingual
02 — EXPERIENCE

Professional Experience

Associate Specialist, Clinical Records
Oct 2022 — Present
Edwards Lifesciences — THV Global Clinical Records · Irvine, CA
  • Promoted twice in three years (Rep → Sr. Rep → Associate Specialist), taking on expanded ownership of TMF review, mentoring, and cross-functional reporting.
  • Own inspection-readiness for assigned clinical trials — Veeva Vault filing, classification, reconciliation, and TMF Index oversight across multiple active studies.
  • Built and rolled out a GDP-compliant training documentation process after identifying a gap, closing a compliance risk before it reached audit.
  • Redesigned the study materials shipment process with internal and external stakeholders — cut workload and errors for the CRM team, then scaled it org-wide.
  • Turned scattered stakeholder requests into a live Veeva reporting dashboard for Safety oversight, built in partnership with CRM management.
  • Reconciled 1,000+ training records during the LMS migration and created the tracking templates now used across studies.
  • Wrote the CRM Study Onboarding Guide and Cues List — now the standard onboarding reference for new team members.
  • Supported FDA BIMO audit prep, coordinating with study teams to keep the eTMF clean and audit-ready.
  • Represent CRM cross-functionally, serving as the main point of contact for study team members across core team settings.
  • Train and mentor team members on onboarding tools, eTMF metrics, and core Clinical Records processes.
Medical Receptionist
Mar 2022 — Oct 2022
Inner Qi Chiropractic and Acupuncture Wellness Center · California
  • Managed front-desk operations, appointment scheduling, patient intake, billing, and insurance processing.
  • Supported the transition to a paperless documentation system, improving efficiency and access to records.
Project / Operations Intern
Mar 2022 — Jul 2022
Potential Unleashed Consulting · Remote / California
  • Coordinated project timelines, stakeholder communications, dashboard updates, and DEI-related outreach.
Teacher Assistant
Jan 2016 — Mar 2020
Minaret Academy Saturday School · California
  • Provided classroom and administrative support, including document preparation and student tracking.
03 — ACHIEVEMENTS

Selected Achievements

2025

EMC Award — International Operational Excellence

JOURNEY V4.0 Leads Team (THV) — orchestrated a rapid global return to clinic for a valve device, aligning stakeholders across regions to execute one of the most accelerated clinical restart plans in recent memory. Delivered Protocol V4.0 authorship, governance review, and site-facing tools in a fraction of typical timelines, securing regulatory approval across five countries.

2024

EMC Award — Collaborator of the Year

FDA BIMO Team — recognized for cross-functional contributions to FDA inspection readiness and eTMF quality.

2025

Amplify Global Development Program

Strengthened leadership, communication, strategic thinking, and career development planning.

2025

Safety TMF Reporting Tools

Supported development of Safety TMF reporting tools, enhancing Safety team TMF oversight.

2025

Shared Services Training Presentation

Presented an overview of the study training improvement initiative to the broader Shared Services team.

Ongoing

Process Improvement — GDP Training Documentation

Identified a gap and developed a best-practice process for training record documentation in line with GDP and compliance.

04 — SKILLS

Core Skills

eTMF / Veeva Vault TMF Management
Training Record Oversight & LMS Transition Support
Inspection Readiness & Audit Support
Cross-Functional Stakeholder Collaboration
CTMS Data Accuracy & Site Personnel Updates
Dashboard / Metrics Reporting
TMF Index Maintenance & Standardization
Process Improvement & SOP Adherence
Quality Issue / Task Resolution
Study Start-Up, Maintenance & Close-Out Support
Clinical Trial Document Review & Filing
Bilingual — English & Arabic
05 — TESTIMONIAL

What Colleagues Say

"Jawa has a wealth of knowledge and excellent presentation skills. She is able to break down complex processes into concise information and would be a great asset to all teams. Her proactive support creates a more streamlined process, and she fosters a collaborative, positive work environment."
Colleague Feedback (anonymous), Edwards Lifesciences
06 — EDUCATION

Education & Certifications

Bachelor of Arts, Business Administration — Information Systems & Decision Sciences

California State University, Fullerton · 2017 — 2021

Coursework emphasized data analysis, statistical modeling, decision-making, business systems, and analytical tools to support data-driven recommendations.

SOCRA Certification — pursuing / planned
Ongoing development in regulatory requirements, clinical research, data analytics, and clinical operations
07 — CONTACT

Let's Connect

Open to conversations about clinical operations, TMF management, and process improvement roles.